It is important to constantly monitor performance to give feedback to the business about how processes are working. Improved processes can be tracked to ensure the improvements are maintained, whilst other processes can also be monitored to provide information on where to focus the next improvement activity. PCS boards and audits are just some of the methods used to monitor business performance and you will find them all here in this course.

This course uses a range of techniques to suit any learning style. You will find text to read, audio to listen along to, drawings explaining each element, videos introducing you to the topic and animations summarizing the content.